Frequently Asked Questions

Everything you need to know about your Petlibro order.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day money-back guarantee. If you or your pet are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.

Do your products come with a warranty?

Yes, all Petlibro hardware products come with a standard one-year warranty that covers manufacturing defects and functional issues.

How can I track my package?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are Petlibro products BPA-free and safe for pets?

Absolutely. Safety is our priority. All our fountains and feeders are made from high-quality, BPA-free plastics and stainless steel to ensure your pet's health.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.